FAQ’s

  • What is custom framing? As the term indicates, “Custom Framing”, involves use of framing materials (some of which may developed especially for the project) to present and protect a customer’s art, artifacts, or memorabilia. Custom framers are equipped to understand the customer’s needs, intent, and emotion.
  • What is “Conservation Framing”? Conservation framing involves the use of only materials that are Ph neutral in the frame assembly. The materials are either acid free, have had its acid content buffered to a neutral condition, or are isolated from the art package. In most cases UV filtering glazing is also used
  • Why are mats used? Mats are used for two purposes, as a decorative element and to separate the artwork from the glazing or glass.
  • What is the purpose glazing? Glazing can be one of several different types of glass or acrylic. It is used to protect the artwork from people’s hands, moisture, ultra violet light, and dirt.
  • What types of glazing are commonly used? Commonly, glazing is made of glass or acrylic sheets. Each material is identified by its reflection characteristics, durability, and ability to filter out ultra-violet light.
  • What is a shadow-box frame? When framing three dimensional items such as artifacts or memorabilia it is often a requirement that the framer use a deep “rabbit” molding. The depth of the frame tends to cast a shadow, therefore the term “shadowbox”. Ask to see examples of shadow boxes. Your chosen framer needs to understand the requirements of structurally sound mounting brackets, glazing applications, and frame package reversibility
  • What a frame molding’s “rabbit”? The rabbit is the clearance relief on the inside of the molding where the framed package is held in place.
  • How many hooks are needed to hang a picture? In most cases one but if you want it to hang straight, two will work well.
  • How long does it take to custom frame artwork? In most cases, dependant on material availability, two (2-3) to three weeks is common. When necessary and the chosen material is in inventory, the process can be shortened significantly to meet the customer’s needs. Masters House’s owners are on-site and active in the process.
  • Is there only one right way to frame art, artifacts, or memorabilia? No. There are many ways to frame and a few ways not to. It is critical that a properly trained and experienced framer does the work. You should ask to see the frame’s credentials. Ask for and follow up with references.
  • How long have Masters House’s owners (Steve and Sharon Thompson) been in the custom framing business? Over 25 years.
  • Are Designers and Decorators welcome at Maters House? Absolutely. Designers and Decorators play a key role in defining their customer’s needs. The business relationship opens the door for these groups to access Masters House’s resources.